Frequently Asked Questions
HOW LONG WILL IT TAKE TO GET MY ORDER?
You should receive your order in 2 – 5 business days. Most international orders are received within 3 – 7 days. We cannot control the local customs in your country, therefore some orders may take longer.
IS THE PACKAGING DISCREET?
Yes, all orders are shipped in discreet packaging.
HOW MUCH DOES SHIPPING COST?
USPS 1st Class (3-7 day) $4.95
USPS Priority (2-3 day) $6.95
Intl. USPS Priority $14.95
* Please note that international shipping charges do not include applicable import duties or taxes that are due upon entry into the destination country. If the destination country imposes import duties and/or taxes, the customer is responsible for their payment.
HOW WILL THE PRODUCT BE SHIPPED?
All orders are sent by the United States Post Service (USPS).
DO YOU SHIP TO MY COUNTRY?
We ship to the following countries:
- New Zealand
- Great Britain
HOW CAN I ORDER?
You may order online or by telephone by credit card.
IS THERE A MONEY BACK GUARANTEE?
Yes, You’re protected by our 90 day money back guarantee. If you are unsatisfied – IN ANY WAY – simply contact customer support within 90 days of purchase date for a full refund (less shipping). The guarantee is good for one used bottle and all unused bottles in resalable condition. We wouldn’t offer a guarantee like this unless we were absolutely confident that you’ll be amazed by the results. What do you have to lose? Get started today!
I DID NOT RECEIVE AN EMAIL CONFIRMATION!
You should receive confirmation immediately upon placing your order. If you do not receive confirmation this means either your order was not successfully completed or you used a different or invalid email address when you signed up. Check with your credit card company to make sure you were not charged and try to reorder. Some mail providers such as AOL may block service emails – please make sure that your security settings allow emails from us.
WHY WAS MY ORDER DECLINED?
Orders may be declined if your shipping address does not match the address your credit card statements are sent to. Also make sure you used a valid credit card number and expiration date. If you are still having problems check with your credit card company or bank – sometimes they have customer protection filters that have to be passed.
Still Have a Question?